Refund Policy
Last updated: [PLACEHOLDER DATE]
Deposits & Payment
A booking is confirmed once a deposit has been received and the itinerary, dates and pricing have been agreed directly between you and Sri Lanka Tours with Chamara. The remaining balance is due ahead of or on arrival, as agreed at the time of booking.
Cancellations by You
We understand plans change, and we'll always work with you on a fair outcome. As a general guide:
- 30+ days before arrival: full refund of your deposit, less any non-refundable costs already committed on your behalf (see below).
- 14–29 days before arrival: partial refund of your deposit.
- Less than 14 days before arrival: deposits become non-refundable, as vehicles, guides and bookings have already been arranged.
These windows and percentages are confirmed with you in writing at the time of booking, and may vary for custom or peak-season itineraries.
Non-Refundable Items
Some costs are paid to third parties on your behalf ahead of your trip — national park entry permits, train tickets, hotel deposits and similar bookings — and are non-refundable once paid, regardless of notice given, unless the third party itself offers a refund.
Changes or Cancellations by Us
If a tour has to be changed or cancelled on our side — for safety reasons, extreme weather, or other circumstances beyond our control — we'll offer a full refund or help you reschedule, whichever you prefer.
How Refunds Are Processed
Approved refunds are returned using the same payment method used to book, and are typically processed within 7–14 business days.
Contact
To request a cancellation or refund, or if you have questions about this policy, reach out to Upulchamara.328@gmail.com or on WhatsApp at +94 76 629 1918.